Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

Shipping Times

We ship internationally from our fulfilment partner's warehouses. Estimated delivery times are as follows:

  • Australia: 7–20 business days
  • United States: 10–25 business days
  • United Kingdom: 10–25 business days
  • Other countries: 15–30 business days

Please note these are estimates only. Actual delivery times may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items ordered. We may offer free shipping promotions from time to time — check our website for current offers.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order through the carrier's website. Please allow 3–5 business days for tracking information to become active.

Customs, Duties and Taxes

DAVIENNE is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. Customs policies vary by country — please check with your local customs office for more information.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery window, please contact us at hello@admindaviennecomau.info, and we will investigate with our fulfilment partner. We are not responsible for delays caused by customs or carrier issues beyond our control.

Incorrect Address

Please ensure your shipping address is correct before placing your order. DAVIENNE is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@admindaviennecomau.info and we will do our best to update it before dispatch.